• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems • Researches and resolves problems and errors which may include those related to fraud support and internet operations • Obtains a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures • Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues • Processes and responds to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy • Demonstrates a genuine interest in customers and asks questions to resolve their concerns while understanding how U.S. Bank can help meet their financial needs • Presents options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first