• Understand the Skilljar product, its features, functions and recognize how they can be used to solve problems and create solutions for your customers • Serve as a technical strategist to drive adoption and expansion for new and existing Gainsight clients • Proactively manage customer relationships from sales handoff to successful implementation • Understand customer use cases and provide expertise on how Skilljar can be leveraged to meet and exceed these goals • Serve as the primary contact for all customer-facing support and service issues during implementation • Lead discovery and requirement-gathering sessions to understand and document business needs • Design and configure solutions based on best practices and client-specific goals • Act as a project manager by setting implementation expectations, managing project plans in partnership with customer champion(s), leveraging executive stakeholder relationships if project success is at risk, and coordinating customer teams to drive success through implementation • Build strong, trust-based relationships with clients, including technical and executive stakeholders • Proactively identify risks or blockers and collaborate cross-functionally to resolve them • Contribute to internal best practices, templates, and delivery frameworks • Track project hours and maintain target utilization • Work with the product team to stay ahead of future enhancements to Gainsight's products • This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. • This role will require occasional travel for team meetings, training, or company events.