• Conduct audits of property files to identify trends, patterns, or anomalies in the claims handling process • Communicate and interact with a variety of individuals including insureds and claimants. • Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements. • Evaluate and determine claim values upon receipt and assessment of property, bodily injury and liability data. • Produce clear, concise audit write-ups that summarize findings and actionable recommendations for claim handling. • Control expenses for areas of responsibility. • Verify and interpret / resolve coverage by gathering necessary information to ensure policy applicability. • Coordinate with internal and external departments as required.