Zillow

Reimagining real estate to make it easier than ever to move from one home to the next.

Customer Support Consultant

Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000Since 2006H1B SponsorCompany SiteLinkedIn

Location

California + 7 moreAll locations: California, Connecticut, District of Columbia, New Jersey, New York, Maryland, Massachusetts, Washington

Posted

11 days ago

Salary

$21 - $34 / hour

High School1 yr expExperience acceptedEnglish

Job Description

• Resolve customer inquiries and issues promptly. • Learn and master ShowingTime products and services. • Apply a range of support tools to assist customers effectively. • Follow standardized processes while adapting to individual needs. • Document cases accurately and efficiently. • Prioritize and complete pending cases. • Meet performance and productivity metrics. • Collaborate with internal and external support teams. • Promote additional ShowingTime products and services to customers.

Job Requirements

  • Minimum of 1 year in customer service or a similar role.
  • High School Diploma or Equivalent Education
  • Strong background in de-escalating calls.
  • Ability to address and resolve blocking issues raised by customers.
  • Strong multitasking and attention to detail.
  • Ability to thrive in a fast-paced environment.
  • Clear and articulate verbal and written communication.
  • Basic digital literacy and technical troubleshooting.

Benefits

  • In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.

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