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Role Description

JWF Specialty is a division of EPIC. JWF is a best-in-class Third Party Administrator (TPA) and the TPA of choice for EPIC. They're a successful and rapidly growing division with a strong reputation for innovation and customer satisfaction.

The Claims Specialist handles a caseload of approximately 130 auto and general liability claims for primarily public-sector clients. The position requires:

• Establishing facts of loss
• Coverage analysis
• Investigation
• Liability/negligence determination
• Damage assessment
• Settlement negotiations
• Identifying potential fraud
• Appropriate use of authorized vendors
• Completing timely and appropriate reserve analysis

All file handling must be within state statutes, client claims handling guidelines and JWF Best Practices.

Qualifications

• At least 5+ years of experience handling auto property and/or general liability claims
• Professional communication skills – both written and verbal
• High attention to detail
• Strong relationship-building skills
• Positive and outgoing disposition

Requirements

• 5+ years auto property damage claim experience preferred
• Excellent interpersonal, communication, organizational and presentation skills
• Computer proficiency, working knowledge of Microsoft Office products
• Advanced level of interpersonal skills to handle sensitive and confidential situations
• Advanced ability to negotiate claims
• Advanced ability to work independently
• Advanced level of organization and time management skills
• Must possess advanced level written and verbal communication skills
• Must be able to explain and appropriately respond to auditors, clients, and potential clients during in-person presentations
• Must be able to pass all training courses within 12 months with a score of 80% or above
• High School Diploma or GED required; Bachelor's degree from an accredited college or university preferred
• Must possess required jurisdictional licensing (or be willing to obtain one within 30 days of start date)

Benefits

• Generous Paid Time off
• Managed PTO for salaried/exempt employees; 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture supporting collaboration, teamwork, and an inclusive work environment
• EPIC Gives Back – charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation