Fanatics, Inc.
We amplify pride and create connections for all fans around the world.
Admin Salesforce I
Location
New York
Posted
2 days ago
Salary
$100K - $125K / year
Bachelor Degree2 yrs expEnglishCloudSQL
Job Description
• Ensure optimal performance of Salesforce systems and products
• Upgrade and configure Salesforce systems for optimized integration
• Elicit and document requirements for new functionality requests from cross-functional team of Salesforce users
• Participate in the design, documentation, and implementation of initiatives to improve data hygiene and security
• Document best practices in release management, Salesforce data management, and ongoing improvements to FBG CRM environment
• Implement and maintain Salesforce standard and custom objects including fields, validation rules, and various declarative automation
• Manage Salesforce roles, profiles, sharing rules, workflows, and groups
• Maintain the service cloud, build custom reports and dashboards
• Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing
• Prepare reports for the operation team and other departments
• Be available for on-call rotation after normal business hours and on weekends
• Be open to occasional travel to Fanatics Betting & Gaming offices and other locations
Job Requirements
- SQL experience required
- 1-2 years CRM database administration
- Enjoy working in a fast-paced environment and a constantly evolving industry
- Highly developed listening skills, excellent customer service skills required
- Excellent, highly professional written and oral communication skills required
- Strong analytical and problem-solving skills
- Must be a highly motivated self-starter, able to maintain poise under pressure
- Ability to work effectively both independently and as part of a team
- Experience in performing Salesforce upgrades and ensuring successful integration
- In-depth knowledge of Salesforce products and their functionalities
- Proficiency in creating Salesforce profiles, allocating roles, and managing access
- Knowledge of importing service data and generating Salesforce reports
- Ability to provide Salesforce training and end-user support.
Benefits
- Medical
- Dental
- Vision
- 401K
- Paid time off
- Wellhub
- Pet Insurance
- Family Care Benefits
- Equipment allowance of $700 USD (or local equivalent) for home office setup
