• Manages existing business relationships by developing and implementing sound retention strategies. • Handle all retention requests and provide ongoing education of contract details to existing customers. • Resolve all escalations for customer service within the book of business. • Establish and maintain a high level of customer satisfaction. • Works with the Retention Manager to resolve unique customer issues. • Increases revenue by executing sound plans on retention calls. • Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition.