Technical Support Specialist
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
2 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
We are seeking a knowledgeable and customer-focused Technical Support Specialist to provide remote technical assistance to clients and internal teams. The ideal candidate will diagnose and resolve hardware, software, and system-related issues while delivering exceptional customer service. This role requires strong troubleshooting skills, clear communication, and the ability to work independently in a remote environment.
- Provide remote technical support via phone, email, chat, or ticketing systems
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain computer systems and applications
- Document support requests, resolutions, and system updates accurately
- Escalate complex technical issues to higher-level support when necessary
- Assist with onboarding/offboarding technical setup for employees
- Maintain knowledge base articles and technical documentation
- Ensure timely resolution of tickets in accordance with service-level agreements (SLAs)
- Educate users on best practices and system functionality
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 2+ years of technical support or help desk experience
- Strong knowledge of Windows and/or macOS operating systems
- Familiarity with Microsoft 365, Google Workspace, and common business applications
- Basic understanding of networking concepts (TCP/IP, VPN, DNS, routers)
- Experience with remote desktop tools and ticketing systems
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently in a remote setting
Requirements
- CompTIA A+, Network+, or similar certifications
- Experience supporting cloud-based platforms
- Knowledge of cybersecurity best practices
- Experience in multi-location or remote workforce environments
Work Environment
- Fully remote
- Standard business hours
- Performance-based metrics and ticket resolution targets
Compensation & Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off
- Remote work flexibility
- Professional development and certification support
Job Requirements
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 2+ years of technical support or help desk experience
- Strong knowledge of Windows and/or macOS operating systems
- Familiarity with Microsoft 365, Google Workspace, and common business applications
- Basic understanding of networking concepts (TCP/IP, VPN, DNS, routers)
- Experience with remote desktop tools and ticketing systems
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work independently in a remote setting
- CompTIA A+, Network+, or similar certifications
- Experience supporting cloud-based platforms
- Knowledge of cybersecurity best practices
- Experience in multi-location or remote workforce environments
- Work Environment
- Fully remote
- Standard business hours
- Performance-based metrics and ticket resolution targets
- Compensation & Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off
- Remote work flexibility
- Professional development and certification support
