• Assistance, as needed and requested, with initial outreach and engagement to a cohort of members • Continuous outreach and engagement to members on a regular basis • Develop and coordinate community resources with emphasis on medical, behavioral, violence prevention, and social services. • Assess members for risk, make quick evaluations for risk, and respond within the parameters outlined within the member’s safety plan and perform crisis intervention that ensures the safety of all members. • Assess a myriad of options for care including the use of benefits and community resources to develop and update the service plan • Guide and educate members in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce the risk of their young adult. • Educate members about mental or physical illness, abuse, violence prevention, medication, and available community and social resources. • Facilitate the scheduling of appointments and follow-up service as well as provider appointments to conduct assessments or face-to-face visits in the community as needed. • Act as a liaison and member advocate between the member/family, physician, and facilities/agencies. • Remind members, as needed, of upcoming appointments and/or missed appointments. • Interact continuously with members, family, physician(s), and other providers to lower over-utilization of unnecessary resources. • Report critical incidents and information regarding the quality of care issues. • Prepare and maintain all required records, reports, paperwork, and member’s diagnostic records, maintaining the confidentiality of members at all times. • Use clear and accurate communication skills (both verbal and written) to facilitate communication with the member, with staff, and the treatment team; produce high-quality documentation that enables the member to receive the best treatment possible. • Maintain accurate records of all case management activities. • Accurately complete all case notes in a professional, timely manner.