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Role Description

This role involves supporting our Mid Market accounts within the Post‑Sales organization, partnering closely with peers across Sales, Product, and Operations to accelerate adoption of BILL solutions.

• Drive continual product adoption, expansion sales, and subscription renewals of the BILL platform to hit a monthly quota
• Manage and retain relationships in an enterprise book of business
• Monitor customer health, product utilization, and trends in customer spend while using data to drive proactive customer engagement
• Conduct business reviews around product configuration and best practices for controllers and CFOs of mid-market and larger SMB companies
• Conduct training webinars for end users of BILL’s platform
• Develop and maintain an in-depth knowledge of BILL's products and services
• Develop and maintain an in-depth knowledge of AP/AR and accounting practices
• Drive adoption of additional BILL products as they are released

Qualifications

• 2 years in customer‑facing, revenue‑owning roles (CSM, AM, or similar) within SaaS
• Proven success managing and growing strategic or enterprise accounts, with a consistent track record of hitting quota
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
• Experience leading cross‑functional initiatives to deliver customer outcomes and resolve complex projects
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level
• Proficiency with Salesforce and strong time/prioritization discipline in a metrics-driven environment

Requirements

• Experience in finance/accounting or with AP/AR workflows
• Working knowledge of financial reports and common accounting systems (e.g., QuickBooks, NetSuite)
• Experience with using Gainsight as your CRM to log all customer interactions and CTAs

Benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more