• Maintain a proactive cadence with customers to grow account relationship, advise of new product and service offerings, discuss optimization opportunities, identify SMART goals, establish success metrics, and track progress towards achieving goals. • Analyze data trends, alert patterns, and other key data metrics to present insightful use cases and recommendations to customers. • Be a team leader & collaborative worker – the CSM will be the “quarterback” for internal Stanson teams to coordinate key presentations to customers based on internal analysis. • Builds, develops and grows business relationships within large healthcare delivery systems vital to the success of projects. • Identifies project risks & takes appropriate actions to mitigate them. • Utilize business professional writing & communication skills to lead projects in an efficient & effective manner. • Educate & train key healthcare project champions to learn the Stanson ‘Iris’ analytics tool. • Identify and validate value and return on investment Stanson-Premier delivers to members, renewal and business retention activities. • Utilize standard practices, reporting and value calculations while customizing based on the member. • Stay current on all Stanson-Premier services, technology, and solutions; industry; and regulatory changes.