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Role Description

This role is a hands-on, production-support-focused position inside a live Workday environment. The analyst will manage a steady intake of support requests, resolve issues efficiently, and maintain smooth, high-volume operations through disciplined intake processes, fast turnaround, and clear documentation. The person in this role will have an opportunity to work from anywhere within the United States. This temporary role may last up to 1 year.

• Manage and triage a steady stream of Workday support requests; analyze, resolve, document, and close tickets in a timely manner.
• Operate within established governance and intake processes; adhere to SLAs and escalation paths.
• Work inside a live Workday environment to execute configuration & maintenance tasks:
  • Maintain and optimize the Business Process Framework
  • Configure condition rules and validations
  • Manage notifications and alerts
  • Create and adjust calculated fields
  • Develop and refine custom reports
  • Perform security updates by domain and role-based access; execute EIB loads and corrections.
  • Support regression testing for Workday R1/R2 releases.
• Stabilization Support:
  • Assist with post-implementation cleanup and optimization
  • Identify repeat issues and recommend structural fixes
  • Support data integrity audits and reconciliation efforts
  • Partner with People & Culture (P&C) and Payroll to reduce friction points
• Documentation: produce clear, professional documentation for changes, resolutions, and processes.
• Maintain a customer-focused mindset, ensuring operations run cleanly and disruptions are minimized.

Qualifications

• 2+ years of Workday production support experience
• Strong experience with:
  • Core HCM Configuration
  • Business Process Framework troubleshooting
  • Workday Security (roles, domains, assignments)
  • Report writing and calculated fields
• Experience supporting release cycles and regression testing
• Proven ability to manage and resolve high ticket volume
• Excellent documentation discipline and attention to detail
• Clear, professional written and verbal communication

Benefits

• Our shared values that foster inclusion and belonging including uncompromising integrity, collaboration, trust, and mutual respect
• The opportunity to innovate and do work that motivates and engages you
• A collaborative environment focused on enabling you to further your career growth and continuous professional development
• Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing
• Flexibility to do impactful work and the time to enjoy your life outside of work
• Opportunities to connect and learn from professionals from different backgrounds and with different cultures

Pay Range

$33.00 - $51.00 per hour