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Role Description

This internship program allows you to help drive meaningful and strategic project work that delivers real impact to our teams, customers, and business, while having fun along the way!

• Support AI‑enabled solutions that improve ticket efficiency, such as creating prompts, testing outputs, and identifying opportunities to automate common support questions.
• Assist with building or refining simple automation tools and workflows that help troubleshoot product issues more quickly.
• Contribute to ticket burndown efforts by reviewing, organizing, and resolving lower‑complexity support tickets for escalated clients.

Qualifications

• Currently pursuing a degree in a technical field
• Experienced with SQL / Linux
• Resourceful and able to seek out and find additional support or tools with general guidance
• Independent
• Driven to meet goals and timelines with incremental check-ins
• Obsessed with details and documentation
• A strong verbal and written communicator

Requirements

• Work across multiple time zones in a remote work environment.
• Long periods of time sitting and/or standing in front of a computer using video technology.

Benefits

• The hourly pay for this position is $25/hour.

Company Description

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace where all employees have the opportunity to belong, make an impact, and deliver excellent software and services to our customers.