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Role Description

The Registered Nurse 1, CareLine, is responsible for providing telephonic triage directional patient care advice for general and specific illnesses, health related issues, client counseling, patient advocacy, health education and referral and resource management to ChenMed patients and their families.

• Connects with patients via phone or video call.
• Interviews and questions patients to collect health history and uses a computer system to record and store comprehensive and focused data relating to the health needs of patients and families.
• Provides health assessment and treatment solutions, monitors patient health and at-home care, aids in emergency scenarios and promotes patient wellness.
• Monitors a patient’s blood oxygen levels, heart rate, respirations, blood pressure and blood glucose as well as other assessment measures based on technology available.
• Identifies patient’s symptoms and conditions through video chatting and analyzes data to determine appropriate health maintenance and outcomes for patient and family.
• Collaborates with on-call providers as needed to support expected clinical outcomes for the patient and family.
• Evaluates and documents progress toward anticipated outcomes and assists in ensuring achievement of optimal patient outcomes using Telemedicine.
• Documents interventions in a readable, understandable language.
• Aids in enhancing the quality and efficacy of the organization’s telehealth practices and professional nursing practice.
• Utilizes appropriate resources to plan and provide services that are safe, effective and fiscally responsible.
• Performs other duties as assigned and modified at manager’s discretion.

Qualifications

• Associate Degree in Nursing required, Bachelor’s Degree in Nursing preferred.
• Nurse Licensure Compact required.
• Michigan and Illinois Nurse Licensure required within 90 days of hire.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required.
• Minimum of 3 years acute clinical nursing work experience preferred.
• Minimum of 1 year virtual care experience preferred.

Requirements

• Knowledge and understanding of general/core Nursing-related functions, practices, processes, procedures, techniques and methods.
• Ability and willingness to provide extraordinary customer service and professionalism to all customers.
• Maintains current nursing knowledge and competency to stay abreast of budding nursing trends and best practices.
• Excellent written and verbal communication skills through a variety of formats, tools and technologies.
• Capable of building trust and professional relationships to deliver VIP care across the continuum.
• Ability to demonstrate excellent clinical judgment.
• Ability to problem solve and prioritize work under pressure.
• Ability to provide constructive feedback.
• Ability to effectively collaborate with a multidisciplinary team.
• Proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position.
• Ability and willingness to travel locally, within South Florida to attend meetings and trainings up to 10% of the time; required availability to work evenings, weekends and/or holidays.
• Minimum requirement to work 4 holidays in the calendar year.
• Spoken and written fluency in English; bilingual (Spanish/Creole) preferred.
• This job requires use and exercise of clinical judgement.

Benefits

• Great compensation.
• Comprehensive benefits.
• Career development and advancement opportunities.
• Great work-life balance.
• Opportunities to grow.

Pay Range

$64,583 - $92,262 Salary. The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.