• Partners with Engineering, Development, QA, and Program/Project Management peers to translate caregiver, business and technical requirements into components of a service architecture. • Creates and identifies standards and best practices and is responsible for building and implementing required architecture in partnership with other IS engineering teams. • Designs components of a service delivery system that defines tools, hardware, processes, role assignments, dependencies, and documentation. • Creates detailed project plans including milestones, testing, documentation and implementation. • Communicates with stakeholders and applies advanced diagnostic expertise to restore service with minimal disruption to the caregiver and business. • During service disruptions and degradations, owns the problem, solving it once and for all. • Extrapolates from past experiences and delivers innovations. • Actively takes part in disaster recovery drills. • Owns the design, implementation, testing, and management of alerting and telemetry systems, and disaster recovery and business continuity plans.