• Claims Process Optimization & Reengineering Act as the product owner for claims operations to define and execute the claims optimization strategy and roadmap, aligned with operational efficiency and customer experience objectives. • Own the analysis, redesign, and optimization of end‑to‑end claims processes to improve operational performance. • Develop and implement process enhancements that reduce manual effort, cycle time, rework, and variation. • Ensure optimized processes can be consistently executed by production teams at scale. • AI & Automation Operational Ownership Lead the adoption of AI‑enabled and automated solutions in Claims Operations by defining operational use cases and success criteria. • Own business rules, decision criteria, and expected outcomes for automated claims workflows. • Monitor automation performance, accuracy, and exceptions, and partner with enabling teams to address gaps or changes in requirements. • Implement change management protocols and ensure that automation evolves with workflow and process changes. • Data, Analytics & Performance Measurement Use operational data, dashboards, and analytics to identify improvement opportunities and quantify benefits. • Establish and monitor KPIs related to efficiency, quality, cycle time, automation effectiveness, and customer impact. • Measure performance before and after process changes to validate results and guide prioritization. • Provide clear, actionable insights to claims leadership to support decision‑making and continuous improvement. • Operational Governance, Compliance & Risk Ensure claims workflows and optimized processes comply with regulatory, contractual, and policy requirements. • Partner with Compliance, Legal, and Risk teams to identify and mitigate operational risk Maintain documentation of workflows, decision logic, controls, and optimization changes to support audit readiness. • Cross-Functional Collaboration Provide operational leadership in discussions related to claims process changes and workflow impacts. • Translate operational needs into clear requirements and acceptance criteria for enabling teams. • Partner with Product, Engineering, Configuration, and other enterprise teams to support effective implementation of optimized processes claims workflows. • Team Leadership Lead and develop a claims optimization team focused on process improvement, automation support, and performance insights. • Foster a continuous improvement mindset and data‑driven culture within Claims Operations. • Set clear priorities and expectations aligned to measurable operational outcomes.