• Review, analyze, and evaluate business systems and user needs. • Interact with business and operations stakeholders to determine requirements for new projects and enhancements. • Participate in all phases of the SDLC to ensure implementation of system requirements. • Provide recommendations to internal business groups on process improvement projects by analyzing business process flows and identifying changes. • Define current/future state process flows. • Handle change management. Conduct root cause analysis and risk/issue identification. • Deliver the following artifacts as needed: Business requirements document, functional requirements, use cases, wire frames, report mockups, dashboards and process workflow design. • Experience in data analysis using SQL, MS Access or related technologies. • Develop and maintain a thorough understanding of business needs from both technical and business perspectives.