Ricoh UK
Empowering digital workplaces
Manager I, Regional Service Delivery
Location
United States
Posted
21 hours ago
Salary
$85K - $92K / year
Bachelor Degree4 yrs expEnglishPMPType Script
Job Description
• Responsible for overall operational service delivery and management of assigned accounts across countries within the region.
• Identify and communicate additional services and business process opportunities to Sales Teams.
• Responsible for target services revenue, gross profit, and contribution.
• Support customer global operation strategy by collaborating with key internal and external team members to implement initiatives in assigned region.
• Ensure timely execution of global program initiatives aligned with quality requirements.
• Facilitate regular internal communication with relevant functional areas (Sales, PS, TS, MS, etc.).
• Improve performance, productivity, efficiency, and profitability through implementation of best practices.
• Act as support interface to external global contractors for performance management.
• Support and adhere to Core Team processes including Account Charter, RAMP, Ricoh Service Excellence, and CAD.
• Lead meetings with key customer contacts regarding obligations, initiatives, and strategic planning.
Job Requirements
- Four-year college degree preferred, or equivalent experience.
- Minimum 4 years of service delivery experience, preferably with enterprise or international accounts.
- PMP certification preferred but not required.
- Strong written, verbal, and presentation skills.
- Strong computer skills including web-based platforms, networks, and MS Office.
- Minimum 5 years of management experience preferred.
- Strong customer service skills with senior managers, executives, and C-suite.
- Frequent travel required, including occasional international travel.
- Extensive knowledge of global company policies, practices, and operational systems.
- Basic technology background (networks, security, print servers/devices).
- Basic printer/MFP knowledge.
- ITIL certification or ability to obtain Ricoh ITIL certification.
- Strong Excel skills including advanced formulas and pivot tables.
Benefits
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
