• Responsible for implementation, communication, and maintaining a strong client relationship with assigned high-level clients ensuring internal resources are available to accommodate client installations, changes, and reporting requests while adhering to corporate and departmental policies and procedures. • Serve as the primary contact and liaison for the sales team and assigned high-level clients to ensure smooth processing of client data uploads and installation into the core operations system. • Perform critical information gathering and interpretation of data concerning client specifications about products, structure, billing, and eligibility. • Review and interpret healthcare benefits documents including Summaries of Benefits & Coverage (SBCs), Summary Plan Descriptions (SPDs), and Formularies. • Act as a project facilitator between sales and the operations team and create and distribute implementation plans to ensure timely delivery of assigned client installation services. • Provide support to assigned high-level accounts by responding to inquiries or resolving issues of concern, tracking resolutions of issues, and following up with other internal departments as necessary in a timely manner. • Escalate issues to internal teams as necessary to ensure problems and concerns are addressed in a timely manner and coordinate the efforts of other teams and relay the information back to client. • Conduct proactive business reviews through analysis and interpretation of data and make recommendations to clients based on the findings of the review. • Identify and execute opportunities for up-sales with clients as applicable. • Ensure complete and accurate documentation of every client interaction in order to keep track of services being provided and provide internal teams a source to obtain information regarding client activities. • Respond to client requests through a variety of channels (e.g., phone, email, chat, etc.). • Attend client events to ensure personalized touch point opportunities.