• Take a context-driven approach to driving technical programs by developing a deep understanding of Fanatics Betting and Gaming’s goals and desired outcomes. • Drive and improve effective incident response protocols company-wide. Lead post-incident retrospectives, with an aim at teaching others how to fish, to ensure consistent root cause analysis and follow-through on all preventative actions. • Build strong relationships with internal stakeholders, inside and outside of Engineering, and collaborate with leaders to prioritize technical efforts that will move forward our operational excellence and incident management programs • Communicate, develop, and implement a data-driven strategy, approach, and roadmap for technical program management needs. • Remain current on technology and trends in engineering.