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Role Description

This role involves providing support to customers using our software products.

• Troubleshoot and analyze technical issues with guidance from senior team members
• Communicate clearly and professionally with customers and internal teams
• Ensure customer satisfaction by resolving issues efficiently
• Learn and grow within a dynamic, remote-first environment

Qualifications

• A strong interest in technology and customer service
• Good problem-solving and analytical thinking skills
• Excellent written and verbal communication
• Ability to work independently and manage time effectively
• Willingness to collaborate across different time zones
• A degree in Computer Science, IT, or a related field is a plus
• Any internship or project experience in software or tech support is a bonus

Benefits

• Work remotely with a flexible schedule
• Be part of a supportive team that values learning and growth
• Gain exposure to real-world software systems and customer interactions
• Make a meaningful impact by helping customers succeed

Company Description

Since 1984, Advantage 360 has been a global leader in delivering innovative billing, customer care, and point-of-sale (POS) software.

• Nearly 200 customers worldwide
• Built on decades of experience
• Commitment to technological excellence and customer satisfaction