• Work in partnership with the Customer Success Manager to support special handling of customers, EOL and other administrative tasks • Act as a key support function to the Customer facing Customer Success Managers supporting them with administrative tasks • Provide administrative support in relation to tracking and retaining correct data in GTT systems like start of billing dates, contracts, inventory, pricing actions • Assist in responses to customer’s billing queries and support billing audits • Submit credit requests for goodwill scenarios • Assist with various requested reporting for inventory or contractual purpose • Assist dispute team/CSM to ensure timely resolution of dispute tickets • Assist the GTT Collection team to ensure payments are received to prevent service suspensions • Track and drive EOL activities from a sales and customer related perspective, follow up/communication, order progression • Follow up on customer cease orders to ensure cease reason is correct • Assist on queries related to service renewals • Provide administrative support to the Customer Success Manager in relation to any pricing, quotation, order entry queries, QBR reporting • Become extremely proficient regarding all GTT systems and processes that impact servicing the customer • Support data maintenance projects allowing accurate retention and renewals • Create and provide requested reports in support of CSM activity and customer meetings • Manage administrative order needs that a CSM would otherwise action • Support requests for EV Demos for new customer contacts