Strategic Partner Operations Manager IV 

itD is seeking a Strategic Partner Operations Manager IV to drive operational excellence and strategic growth across the Monetization Partnerships team, with a focus on WhatsApp Business Messaging. This role will serve as the primary point of contact for key partners, ensuring seamless program execution, operational support, and data-driven insights that accelerate partner performance and regional growth. The ideal candidate brings deep experience in partner operations, strategic partnerships, and business analytics, with a proven track record of managing complex programs, improving processes, and delivering measurable business impact.

Location: Remote – United States (Must align to Eastern Time).

Pay Rate: Market rate, depending on experience.
We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Lead tactical execution of WhatsApp partnership programs, including partner onboarding, incentive payouts, MDF tracking, and opportunity management within CRM systems.
• Manage partner support tickets and escalations, ensuring timely resolution and high-quality partner experience.
• Serve as the primary operational point of contact for strategic partners, guiding them through processes, resolving system challenges, and supporting sales-related initiatives.
• Analyze partner performance data and program metrics to generate insights that inform strategy and drive incremental adoption of business messaging solutions.
• Collaborate cross-functionally with Engineering, Product, Program, and Deal Desk teams to troubleshoot technical issues and structure effective partner incentives.
• Develop and maintain reporting dashboards and operational trackers to monitor KPIs, vertical trends, and program effectiveness.
• Identify process gaps and implement operational improvements to enhance partner performance and scale regional growth initiatives.

Internal Responsibilities

• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

• 7+ years of experience in operations, consulting, strategic partnerships, account management, customer success, or pre-sales roles.
• Advanced Excel skills with experience analyzing datasets and delivering actionable insights.
• Experience using CRM tools (e.g., Salesforce) and Microsoft Office Suite.
• Demonstrated experience managing cross-functional stakeholders and complex workstreams.
• Proven ability to communicate data-driven insights to varied audiences, including senior leadership.
• Strong operational execution skills with the ability to prioritize, follow up, and meet tight deadlines.
• Fluent in English.

Preferred Qualifications and Skills

• Experience within channel sales organizations or enterprise SaaS environments.
• Knowledge of SQL, relational databases, or statistical analysis tools (e.g., R, SAS, SPSS).
• Cloud infrastructure knowledge (e.g., load balancing, core optimization, database management).
• Spanish or Portuguese language proficiency.

Education

Bachelor’s degree in a relevant field or equivalent work experience required.