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Role Description

This role involves managing a team of professionals to ensure high competency, productivity, and accountability in achieving strategic priorities.

• Leads the creation and implementation of the department improvement plan.
• Oversees implementation of improvement projects developed by team members.
• Uses analytical thought and data to guide problem solving and identify innovative solutions.
• Applies quality and high reliability improvement frameworks and methodologies.
• Provides leadership and consultative services to assigned departments.
• Collaborates with department leaders to optimize quality improvement processes.
• Promotes cross-departmental communication and performance improvement.
• Manages and leads multidisciplinary quality studies for clinical improvement.
• Identifies opportunities for improvement and leads implementation of best practices.
• Drives development of improved Electronic Health Record (EHR) tools.
• Ensures stakeholders receive education on appropriate use of EHR tools.
• Helps with system-wide Quality/Health Outcomes measure development.
• Manages development of reports, processes, workflows, and initiatives to improve quality of care.
• Leads the development and adoption of processes for accurate quality data collection.
• Manages research and development of reports and databases for internal and external reporting.
• Helps develop quality intelligence solutions to deliver actionable information.
• Performs human resources responsibilities for staff including interviewing and selection.
• Develops and recommends operating and capital budgets.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct.

Qualifications

• Bachelor's Degree in Nursing or related field.
• Bachelor's Degree in Quality Management or related field.

Requirements

• Typically requires 5 years of experience in population health, quality, and project management.
• Includes 1 year of supervisory experience in management of staff, budgets, and quality functions.

Knowledge, Skills & Abilities Required

• Advanced knowledge of quality improvement methodologies (e.g. PDSA, Lean, Six Sigma).
• Demonstrates knowledge of value-based agreements and integrated health care operations.
• Ability to organize and manage multiple projects across various venues.
• Excellent analytical and statistical skills.
• Excellent facilitation, verbal and written communication skills.
• Broad understanding of how Information System tools support quality improvement.
• Understanding of health care delivery system dynamics within a complex environment.
• Proficiency with MS Office and ability to create reports and visual presentation materials.
• Ability to research and critique evidence-based and best practice recommendations.

Physical Requirements and Working Conditions

• Generally exposed to a normal office environment.
• Operates all equipment necessary to perform the job.

Benefits

• Comprehensive suite of Total Rewards including benefits and well-being programs.
• Competitive compensation based on qualifications and experience.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match.
• Educational Assistance Program.