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Role Description

We’re looking for a dedicated individual with a background in mental health crisis. You will provide direct outreach to individuals using innovative technology. You will play a primary role in the delivery of response services, as well as the ongoing monitoring and improvement of the response services programming.

• Make outreaches via phone, email, and text messaging to patients who need mental health support.
• Use the skills of empathy and active listening to establish rapport, engage with and provide brief support to at-risk individuals.
• Utilize the Columbia Suicide screening tool and safety planning to assess the risk levels of individuals and provide them with the appropriate level of support to meet their needs.
• Assist with maintaining a database of available referrals and resources in order to meet the mental health and community resource needs of patients.
• Assist in the development of NeuroFlow digital health content and assigning relevant content to patients.
• Maintain timely documentation of all patient communication and services provided.
• Coordinate with NeuroFlow staff, customers, and emergency services as needed to maintain patient safety.
• Collaborate with customers and teletherapy partners regarding follow-up and referral status of patients.
• Competently utilize the NeuroFlow platform to communicate with patients, track their progress, and maintain proper documentation.
• Assist with tracking data and outcomes to improve the quality of our response services.
• Assist with program accreditation achievement and maintenance of program standards.
• Participate in weekly supervision with Clinical Services Manager.

Qualifications

• Master's degree in a clinical field (Social Work, Counseling, Clinical Psychology, etc.)
• Independent state licensure (LCSW, LPC, LMFT, or equivalent)—associate licensure not accepted
• 2+ years of related clinical experience
• Flexible and adaptive to a growing program and improving processes.
• Professional and organized in both written and verbal communication
• Ability to build rapport easily and provide support virtually with individuals who are experiencing mental health challenges.
• Passionate about using technology and innovation to improve access to behavioral health services

Requirements

• This is an as needed position.

What We Believe

NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

Security Responsibilities

• Act in accordance with NeuroFlow’s Information Security Policies.
• Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.
• Report security events or other risks to the organization.
• Execute organizational security processes or activities.
• Perform security responsibilities that are defined and communicated for their role.
• Be responsible for their actions regarding the security of the organization.