• Define architecture and design options/solutions, ensuring technical soundness and optimal design. • Drive architectural “-ilities” (scalability, reliability, security, etc.) and maintain alignment with mission goals. • Lead ServiceNow teams in designing and developing both out-of-the-box and custom solutions. • Oversee development efforts, enforce best practices, and champion code quality, security, and technical debt management. • Collaborate with project managers, clients, and developers to ensure cohesive strategies and effective execution across all phases of development, testing, and deployment. • Partner with leadership and clients to define challenges, risks, dependencies, and strategic outcomes. • Own technical architecture and design deliverables, including roadmaps, diagrams, and technical sessions. • Support product backlog refinement, planning, and prioritization activities. • Assist with escalated issues related to customized applications, security settings, workflows, and integrations. • Facilitate solution design sessions, code reviews, and advocate ServiceNow best practices. • Provide accurate work effort estimates for new projects and enhancements. • Contribute to all phases of the software development lifecycle using iterative methodologies.