This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Client Manager (CM) is responsible for the day-to-day management, delivery integrity, and working-level client relationship across assigned accounts. This role serves as the operational anchor for the client partnership, ensuring that strategy is translated into action, plans are executed accurately, and internal and external teams operate with clarity and confidence.

• Own day-to-day client management for assigned accounts, serving as the primary point of contact for working teams and select mid-level stakeholders.
• Manage deliverables across campaigns and initiatives, ensuring timelines, scopes, and dependencies are clearly defined and met.
• Translate channel strategies and media plans into clear action steps for internal activation and analytics teams.
• Lead internal status meetings and maintain delivery trackers, ensuring all teams understand responsibilities, deadlines, and expectations.
• Monitor campaign launches, pacing, and delivery milestones to ensure SLAs and quality standards are consistently met.
• Proactively identify risks, gaps, or misalignment in delivery and escalate appropriately with proposed solutions.
• Partner closely with Client Strategy Leads to support planning cycles, QBR preparation, and ongoing client communications.
• Support upsell and cross-sell opportunities by identifying executional needs, expansion signals, or operational gaps.
• Maintain clear, timely client communications, summarizing progress, next steps, and key considerations with confidence and accuracy.
• Mentor Client Coordinators by providing guidance on workflows, client communication, and quality standards.

Qualifications

• Strong communication skills
• Experience in client management or related field
• Ability to manage multiple projects simultaneously
• Proficiency in project management tools

Requirements

• Proven track record of successful client relationship management
• Ability to work collaboratively with cross-functional teams
• Strong problem-solving skills
• Attention to detail and ability to meet deadlines

Benefits

• Remote-first work environment
• Diversity and inclusion initiatives
• Opportunities for professional development

Company Description

Goodway Group is one of AdAge's 2025's BEST PLACES TO WORK! As an independent and remote-first media and marketing services firm with a 90+ year history, Goodway Group has the security of an established company combined with a start-up feel.

• Leading data-driven and technology-enabled digital media and marketing services firm
• Diverse team of digital strategists, media practitioners, technologists, and data scientists
• Honored as a multiyear winner in Ad Age Best Places to Work
• Recognized with Ad Exchanger's Best Use of Technology by an Agency Award
• Two MarTech Breakthrough Awards
• Certified service partner to The Trade Desk