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Role Description

We are looking for a Technical Support & Automation Specialist – Azure & Microsoft Tools to join us as we build cutting-edge technology solutions! This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.

• Provide advanced troubleshooting and problem resolution for Microsoft technologies (Azure, Entra, GitHub, Visual Studio Code, Dynamics 365, and Windows Server).
• Debug and resolve technical issues with a focus on identifying underlying causes, not just symptoms.
• Design and implement automation tools (e.g., PowerShell scripts, command-line utilities, or small workflow automations) to optimize support operations.
• Evaluate recurring support scenarios and propose automated solutions to eliminate repetitive work.
• Collaborate with engineering and operations teams to transition manual processes into scalable automated systems.
• Support the migration from ServiceNow to Dynamics 365, ensuring smooth data and workflow transitions.
• Maintain and expand a technical knowledge base of scripts, troubleshooting steps, and best practices.
• Participate in community events, handle occasional off-hours escalations, and deliver consistent high-quality support to global users.

Qualifications

• Hands-on experience providing technical support in IT, cloud, or software environments.
• Strong experience with PowerShell and command-line scripting for automation.
• Practical knowledge of Azure administration, Entra / Azure AD, GitHub.
• Proven ability to debug, troubleshoot, and resolve complex issues independently.
• Analytical thinker with a continuous improvement mindset—able to question “should this be automated?” and follow through.
• Solid understanding of IT infrastructure, server administration, and tenant management.
• Excellent communication skills and comfort working directly with technical stakeholders.
• Ability to work remotely and collaborate across time zones.

Requirements

• Experience building or maintaining automation frameworks or workflow tools (e.g., Power Automate, Python, or other scripting).
• Prior experience creating or maintaining a technical knowledge base.
• Experience working with distributed global teams and supporting developer communities.

Compensation Information

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $36.06 to $40.87 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Location

Remote – USA (coverage required across Pacific and Eastern Time Zones)