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Role Description

The SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty.

• Simplify the complex world of automotive warranties
• Anticipate customer needs by evolving self-service options
• Provide world-class customer service
• Navigate customer interactions with high emotional intelligence
• Manage customer conflict in a fast-paced call center environment

Qualifications

• High School diploma required; Associate or Bachelor’s degree is preferred
• 3+ years of experience working in a customer service role with conflict resolution
• Experience in the automotive industry is a huge plus
• Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred
• Must be located in AZ, FL, GA, NC, TN, TX, UT or NV

Requirements

• Passionate and goal-oriented
• Excellent verbal and written communication skills
• Agile in a fast-paced environment
• Plays well with others in a high-functioning team environment
• Works well under time constraints
• Fantastic problem solver
• Positive emotional resilience

Benefits

• Work From Home with casual wear
• Medical, dental, and vision insurance coverage
• 401(K), company paid life insurance policy, short and long-term disability coverage
• Growth opportunities with promotions available
• Tuition reimbursement for professional development
• Wellness program including coaching and cash incentives
• Competitive pay across the organization
• Consistent work schedule Monday through Friday, with rotating Saturdays
• Game room with ping-pong and pool tables
• In-house gym for employee wellness
• Social events and team gatherings
• Paid time off including wellness days, holidays, and vacation time