Job Description

The National Account Director serves as the strategic leader and primary relationship owner for a portfolio of Aramark’s premier national clients. This role is responsible for driving client satisfaction, operational excellence, and profitable growth across multiple accounts by aligning Aramark’s capabilities with each client’s evolving business needs.

As the senior steward of these partnerships, the National Account Director develops and executes account strategies, leads cross-functional teams, and ensures consistent delivery against performance commitments. This high-impact role requires strong business acumen, consultative leadership, and the ability to balance strategic priorities across multiple clients while maintaining a relentless focus on results, partnership strength, and long-term growth.

We are currently looking to identify a National Account Director who manages business largely in the Westren US. While this position is remote, preference may be provided to candidates who live in one of the following markets: 

• Denver
• Seattle
• Los Angeles
• Phoenix
• San Francisco

Compensation Data

COMPENSATION: The Salaried rate for this position is $125,000.00 to $150,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Acts as the national-level, single point of contact and provides strategic program oversight for a portfolio of National Account client(s)
• Oversee the day-to-day activities of the account to ensure all service level objectives are achieved
• Establish, measure, and ensure improvement against the client’s KPIs
• Meet and exceed fiscal year planned portfolio objectives, including overall revenue growth, base business growth, gross profit margin, profitability, and client retention
• Manage client contract(s) according to requirements and execute on extensions in alignment with the fiscal year retention plan
• Execute on portfolio price increase plans in alignment with client contractual terms
• Support the Billing & Collections team through the completion of monthly pricing audits, and as required, to ensure attainment of AR objectives for the client portfolio.
• Execute on monthly, quarterly, and semi-annual client meetings and business reviews as required – includes preparation of presentation materials and relevant data reporting, as well as travel and delivery of in-person client presentations.
• Support the National Account Sales team in rollout/implementation activities for newly sold clients who will be added to the assigned managed portfolio.
• Responsible for the implementation of client program upgrades
• Lead RFP retention efforts for clients within the managed portfolio in partnership with the National Account Sales team
• Partner with Aramark xLOB leaders to support account management, growth, and retention efforts for clients in the portfolio who utilize multiple Aramark service lines
• Actively coordinate introductions and meetings between Aramark leadership and client leadership within the managed portfolio to facilitate deeper, long-term partnerships

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Bachelor’s Degree required.
• Minimum of 8 years successful B2B sales and/or account management experience
• Superior business acumen and the ability to manage high-profile, strategic accounts
• Major (National) Account management experience required
• Ability to lead and collaborate with Account Manager(s) assigned to support account relationships in your portfolio for which you are the primary owner
• Thorough understanding of financial information relating to profit & loss, sales, capital expenses, and other operating issues
• Track record of plan attainment required
• Ability to balance client needs and goals with internal objectives
• Diverse skillset and ability to manage multiple initiatives concurrently with precision and efficiency
• Understanding of a matrix organization and how to work cross-functionally to achieve objectives
• Experience in analyzing markets and customer needs to develop innovative strategies leading to increased sales
• Problem solver – proven ability to identify and resolve operational issues
• Thorough knowledge of the company’s entire product line
• Strong written and verbal communication skills
• Strong presentation development and delivery skills

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.