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Role Description

The Technical Systems Integrations Specialist facilitates customer technical integrations and services for all ExploreLearning | Learning A to Z products to ensure successful implementation and usage. This role serves as a primary contact for customer technical integrations while working with other ExploreLearning | Learning A to Z personnel to identify, escalate and resolve issues during the implementation phase and modify existing integrations as needed.

• Provides effective and accurate technical integrations onboarding, guidance and support for customers of web-based educational solutions via phone calls, emails and desktop sharing in a timely and professional manner
• Collaborate with internal stakeholders (CS, PD, OM, Sales, & Engineering) to identify bugs and system issues; QA solutions; provide feedback to improve system performance
• Identifies, develops and maintains standard responses for often-encountered technical integrations issues and documentation gaps
• Maintains a working knowledge of ExploreLearning | Learning A to Z products and associated platforms and integrations system requirements
• Tracks, documents, and reports customer issues and resolution activities
• Supports special projects and other duties as assigned by the Senior Manager of Customer Support and Integrations and the Senior Manager of Technical Integrations
• Supports TSI Success Agents with delivering ongoing higher-level customer and technical integrations support to troubleshoot rostering issues and concerns as needed
• Other duties as assigned

Qualifications

• 1+ years of experience with web application support in a technical helpdesk or customer support environment
• Excellent problem-solving, analytical and technical skills
• Excellent written, oral communication and listening skills
• Experience with Clever, ClassLink, and OneRoster preferred
• Strong working knowledge of Microsoft Office Suite, the Internet, and common web-based browsers and applications, including both desktop/laptop and tablet-based systems; and ability to quickly learn, master and describe new technology
• Ability to work well within a team and with a variety of individuals
• Good organizational and time management skills, with attention to accuracy and detail
• Ability to make autonomous judgments and proactively problem solve
• Associate or Bachelor’s degree

Benefits

• Remote First Work Environment: Flexibility and trust to balance work with life
• Reimbursement to help cover the cost of setting up your home or remote office

Company Description

When you join ExploreLearning | Learning A-Z, you become part of a mission to ignite curiosity, deepen comprehension, and foster a lifelong joy of learning in students everywhere. As a trusted leader in educational technology, we serve over 15 million students and educators across 150+ countries with innovative, research-backed instructional solutions that truly make a difference.