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Role Description

The Solutions Engineer is a post‑sales, execution‑focused role responsible for supporting healthcare implementations by bridging technical gaps between Program Management, product, and engineering. This role plays a critical part in moving signed customer contracts from requirements into delivery, with a strong and growing emphasis on FHIR‑based integrations tied to current revenue and regulatory‑driven contracts.

• Support post‑sales customer implementations by providing hands‑on technical guidance throughout delivery, with a primary focus on healthcare prior authorization workflows.
• Conduct client-facing meetings and product demonstrations with internal and external stakeholders.
• Contribute to scaling delivery operations by helping package and standardize implementation approaches so contracts can be delivered more efficiently at volume.
• Act as a bridge between delivery teams, product, and engineering, helping translate customer requirements into delivery‑ready, scalable solutions.
• Provide practical expertise in FHIR APIs, supporting the growing volume of FHIR‑based contracts that represent the team’s highest delivery and revenue priority.
• Collaborate with Product Management on custom requests and identify opportunities for process improvement.
• Manage multiple concurrent projects across multiple payer clients, ensuring on-time delivery.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 3+ years in a client-facing solution design role, building strong internal and external relationships.
• 3+ years working on projects or contracts greater than $1,000,000 ACV.
• 5+ years of experience in technology consulting, technical implementation, or solutions delivery—healthcare experience required, specifically in the prior authorization space.
• Only candidates with prior authorizations experience will be considered.
• Strong technical acumen: Must be well versed in X12 and FHIR.
• Ability to articulate product features and translate payer requirements into scalable solutions.
• Strong analytical and technical problem-solving skills with an understanding of SDLC and Agile methodologies.
• Excellent written and verbal communication skills, including business and technical documentation.
• Proven ability to deliver in time-sensitive engagements and adapt to changing priorities.
• Technical aptitude with healthcare workflows, high-volume transactions, and emerging technologies.

Requirements

• Knowledge and expertise with healthcare data standards such as EDI, X12, FHIR, and APIs.
• Knowledge of health plan systems and payer operations.
• Experience delivering enterprise SaaS solutions.
• Working knowledge of Atlassian (Jira, Confluence), Azure DevOps, Salesforce, or similar tools.

Benefits

• Competitive salary and bonus structure.
• Generous HSA company contribution.
• Healthcare, vision, dental benefits and a 401k match program available from day one.
• Unlimited PTO for salaried associates + 9 paid holidays.
• Hourly associates start at 19 days of PTO with all the same holiday benefits.
• Reimbursement up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Education reimbursement offered.
• Paid Parental Leave for both birth and adoptive parents.
• Opportunities to engage with community organizations through volunteer efforts.