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Role Description

The Program Manager is responsible for leading post‑sales healthcare implementations, ensuring customers move efficiently from contract signature through delivery in a complex, fast‑paced environment.

• Manage multiple concurrent implementations
• Coordinate cross‑functional dependencies with product, engineering, and Solutions Engineering teams
• Adapt to shifting timelines and capacity constraints
• Assist with the analysis of project, program, and operational data
• Determine the optimal mix of resources and sequencing of projects
• Manage costs and client expectations
• Possess excellent communication and presentation skills
• Relate to customers at the project and executive level

Qualifications

• Experience managing multiple, complex implementations and strategic initiatives within the healthcare space
• Healthcare background is required
• Technical acumen, familiar with X12, FHIR, and prior authorization workflows
• Strong written and oral communication skills
• Experience working directly with multiple levels of customers (Project Managers to C-Level Executives)
• Proven track record in managing/influencing cross functional teams
• Demonstrated political awareness and ability to diplomatically handle sensitive situations
• Ability to cultivate effective, productive customer relationships
• Demonstrated balance of business, operational, and technical experience in customer delivery

Requirements

• In-depth understanding of the prior authorization end to end process from providers to payers

Benefits

• Competitive salary and bonus structure
• Generous HSA company contribution
• Healthcare, vision, dental benefits
• 401k match program available on day one
• Unlimited PTO for salaried associates + 9 paid holidays
• Hourly associates start at 19 days of PTO
• Reimbursement up to $250/year for gym memberships and wellness programs
• Education reimbursement available
• Paid Parental Leave for both birth and adoptive parents
• Opportunities to engage in community service and volunteer work