This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

GDIT is seeking a motivated Jr. Applications Support Engineer to provide operational and technical support for enterprise business applications used by functional departments across the organization. This role supports a portfolio of systems delivered through both SaaS and on-premises deployment models, ensuring reliable performance, availability, and user satisfaction.

• Provide Tier 1 and Tier 2 support for enterprise business applications (SaaS and on-prem)
• Investigate and resolve incidents, defects, and performance issues
• Support integrations, user access, and configuration changes
• Coordinate with vendors and cross-functional teams
• Monitor system availability and respond to alerts
• Maintain operations documentation and knowledge base articles
• Assist with testing, deployments, and release activities
• Critical problem solving and troubleshooting for application, integration and access issues
• Deliver excellent customer service to business users

Qualifications

• Bachelor's degree required
• 2+ years of experience in application support, production support, or systems support roles
• Hands-on experience supporting SaaS applications and on-premises enterprise business applications
• Strong troubleshooting skills across applications, infrastructure and cloud service layers
• Understanding of application architectures, including client/server and web-based systems
• Experience with Single Sign-On (SSO) technologies (e.g., Okta, Entra, etc.) and integrations
• Experience with application integrations including secure FTP and APIs
• Familiarity with SaaS platforms, cloud-hosted applications and native cloud services
• Strong understanding of incident, problem, and change management processes
• Ability to work with business users, vendors, and internal technical teams
• Strong documentation, communication, issue resolution and customer service skills
• Experience working in regulated or enterprise environments
• Strong organizational skills and attention to detail
• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
• Ability to participate in on-call rotations and provide after-hours support when required

Requirements

• Preferred experience: ERP systems/integration platforms/scripting or automation
• Understanding of DevOps or CI/CD processes
• Familiarity with batch jobs, scheduled processes, and data feeds
• Experience with ITSM ticketing systems (ServiceNow, Jira, etc.)

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance