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Role Description

The Director of the Migration Team is a key member of the ConnectWise post-sale organization responsible for leading entry level to experienced professionals focused on opening and closing the migration process. This role supports the improvement of process, partnering cross-functionally to ensure successful completion of day-to-day issue resolution, data collection and analysis of any migration related projects.

• Sets goals and objectives for team members for achievement of migration results
• Supervises support and/or professional level colleagues
• Ensures policies, practices, and procedures are understood and followed by direct reports, partners, and stakeholders
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align initiatives and strategies to drive efficiency
• Serves as the escalation point for issues with sku, migration tools, quoting processes, renewal processes at time of migration and cross-departmental RACI understandings
• Coordinates cross-functionally for approvals, escalations, discounts, and MRR reductions
• Communicates team metrics and recommends improvements to leadership
• Maintain our Migration playbook and processes to stay current on policies and procedures
• Manages and facilitates ongoing team training programs to ensure compliance with standard processes
• Identifies process gaps and provides solutions to leadership

Qualifications

• Ability to communicate clearly with internal colleagues and leadership
• Ability to work independently on projects and processes
• Ability to situationally adapt and understand new technology/processes
• Willingness to work in a team environment
• Strong organizational and customer service skills
• Professional presence suitable for interaction in meetings, in-person, or via email
• Excellent presentation and communication skills
• Strategic thinking skills

Requirements

• Bachelor’s degree in related field or equivalent business experience
• 4+ years of relevant experience
• 2+ years managerial experience

Working Conditions

• Remote in the US
• 0-10% travel may be required

Equal Opportunity Employer

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.