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Role Description

This role involves supporting the Medical Brokerage Call Center by answering phones and responding to members.

• Data Entry of ride and billing information for completed rides.
• Maintains records and reports within areas of responsibility.
• Processes incoming and outgoing mail.
• Prepares denial letters to CCO.
• Prepares and maintains records for quality control.
• Fields incoming phone calls.
• Interviews eligible clients to obtain sufficient information to take ride requests.
• Provides timely ride assignments to providers.
• Assesses eligibility according to program regulations.
• Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery.
• Takes messages and routes calls to other programs.

Qualifications

• Minimum one year experience working in a call center or medical office setting.
• Superior Customer Service skills.
• Excellent communication skills, both verbal and written.
• Technology Savvy – proficient in Microsoft Office software and Google Suites.
• Strong and reliable internet connection.
• Flexible; able to multi-task in response to time sensitive and changing situations.
• Handles highly sensitive and confidential information.
• Positive attitude – ability to approach problems in a positive manner.
• Education – High School Diploma or equivalent.
• Bilingual in Spanish preferred but not required.

Requirements

• Competitive salary – starting at $18.00 per hour, additional compensation for bilingual skills.
• Medical, dental and vision insurance for you and dependents.
• 22 paid time off days and 12 paid holidays.
• EAP.
• FSA, with a $500 employer contribution.
• Wellness benefits.
• 401k contribution, including 6.5% employer contributions.
• Cell phone and internet reimbursements.

Company Description

Founded in 1994, Greater Oregon Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across Oregon.

• GOBHI is a 501(c)(3) nonprofit corporation that administers the behavioral health Medicaid benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in Oregon.
• Co-owner of the Eastern Oregon Coordinated Care Organization, along with Moda Health.
• Provides various direct services statewide.
• Committed to better health, better care, and lower costs.