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Role Description

The Project Manager is a dynamic leader passionate about delivering exceptional project outcomes. This role is ideal for someone who thrives on managing complex technical projects within a fast-paced environment. The right candidate will come to work each day excited to strategize and implement initiatives that ensure successful project delivery.

• Oversee project teams, managing client relationships, and ensuring projects are completed on time and within budget.
• Possess a technical understanding, including knowledge of technologies such as networking, cloud, and on-premise infrastructure.

Accountabilities

• Project Management and Delivery:
  • Lead and manage multiple technical projects from initiation to completion, ensuring they meet client requirements and organizational standards.
  • Develop detailed project plans, including timelines, milestones, and resource allocation.
  • Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project delivery.
  • Ensure all project documentation is complete, accurate, and up-to-date.
• Client Relationship Management:
  • Serve as the primary point of contact for clients, ensuring clear and effective communication throughout the project lifecycle.
  • Build and maintain strong client relationships, addressing any concerns or issues promptly and professionally.
  • Ensure client satisfaction by delivering high-quality project outcomes and exceeding client expectations.
• Team Leadership and Development:
  • Lead and mentor project teams, fostering a culture of collaboration and continuous improvement.
  • Provide guidance and support to team members, ensuring they have the necessary resources and training to excel in their roles.
  • Maintain high levels of team engagement and morale, promoting a positive and productive work environment.
• Strategic Planning and Execution:
  • Develop and execute project strategies aligned with organizational goals and client needs.
  • Analyze project performance and market trends to inform strategic direction and continuous improvement.
  • Ensure alignment of project strategies with the company's growth objectives and client satisfaction goals.

Qualifications

• Advanced Industry Understanding: Deep knowledge of MSP market dynamics, project management methodologies, and emerging trends.
• Strategic Visionary: Exceptional ability to develop long-term project strategies aligned with organizational goals.
• Leadership and Team Development: Proven track record in leading, mentoring, and developing project teams.
• Analytical and Data-Driven Decision Making: Strong competency in using data analytics to guide project strategy and improvements.
• Innovative Thinking: Ability to drive innovation within project management processes and offerings.

Requirements

• Experience with project management tools and methodologies.
• Proficiency in data analysis and reporting software.
• Familiarity with IT service management frameworks, preferably ITIL.
• 5+ years of IT or MSP related hands-on experience.
• 2+ years of practical experience within project management.

Certifications and Bonus Skills

• Six Sigma Green or Black Belt Certification, PMP Certification or technical certifications and experience is highly desirable.
• Knowledge and skills in AWS, Azure, O365, Virtualization, and other technologies are a major bonus.
• Experience with M&A Integrations is also a bonus.

Role Logistics

• This is a full-time position.
• Days and hours of work are Monday through Friday, 8 AM – 5 PM.
• This position may require travel to client offices, industry events, and company locations on a minimal basis; travel locations will vary.
• Salary range: [To be determined based on experience and location.]
• Classification: Exempt