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Role Description

At Pacific Service Credit Union, we are committed to strategic growth through trust, innovation, and operational excellence. The Indirect Dealer Relations Representative is responsible for driving loan volume and maintaining loan quality by developing and managing relationships with Franchised and Non-Franchised (independent auto dealerships) within an assigned territory. This role supports the growth of Pacific Service Credit Union’s indirect lending program through strategic dealer partnerships, performance analysis, and proactive business development.

• Promote indirect loan products and services to Franchised and Non-Franchised automobile dealerships to maximize dealer performance, loan penetration, and product visibility.
• Build and maintain strong relationships with dealership leadership, including Finance & Insurance Managers, General Sales Managers, General Managers, and Owners.
• Analyze monthly competitor rate sheets and identify opportunities for pricing, process, and product improvements.
• Review weekly and monthly activity reports to measure dealer performance.
• Analyze dealer performance data and recommend dealer onboarding, termination, and relationship optimization strategies.
• Recruit and onboard new Franchised and Non-franchised dealerships, including managing approvals, assembling dealer packages, and increasing loan application and funding volume.
• Function as a liaison between dealerships and internal teams (funding, underwriting, and servicing) to resolve issues and improve dealer satisfaction.
• Maintain consistent, high-quality service delivery through regular weekly dealer contact and on-site visits throughout assigned territory.
• Market the benefits of the Pacific Service Credit Union’s indirect lending program through dealer visits, presentations, and inbound/outbound communications.
• Participate in dealership sales events and branch outreach activities as needed to regularly promote Pacific Service Credit Union within the community.
• Contribute to company innovation and continuous improvement.
• Demonstrate accountability in your work by taking ownership of responsibilities, setting clear goals, meeting deadlines, and delivering high-quality results.
• Support and uphold company culture by aligning your work with the credit union’s mission and values.
• Demonstrate dependable performance including attendance and punctuality.
• Comply with all anti-money laundering laws, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Five (5) to seven (7) years of related experience, required.
• Previous experience in prime and non-prime indirect auto finance, required.
• Knowledge of Credit Union Direct Lending (CUDL) platform and familiarity with DMV documentation and processes.
• Strong knowledge of the local automotive retail sales market with established dealer relationships.
• Proven ability to develop relationships with dealer owners, management, sales, and finance departments.
• Ability to work independently and manage territory responsibilities with minimal daily supervision.
• Strong business development, presentation, and relationship-selling skills.
• Knowledge of credit union structure, product offerings, and operations.
• Excellent oral and written communication skills, required.
• Must be proficient in computer programs (e.g., Microsoft Office Suite).

Requirements

• Background in sales, marketing, indirect underwriting, or dealership operations, preferred.
• Demonstrated ability to work independently as a self-starter, manage projects through completion with little supervision, and meet deadlines in a fast-paced environment.

Benefits

• Health insurance coverage: 100% premium employer-paid medical, dental, vision, disability, and basic life insurance for full-time employees.
• 401k: 3% contribution of base salary regardless of employee contribution, with a 75% match on contributions up to the first 3% of eligible compensation.
• Bonus program for attaining annual organizational goals.
• Tuition Reimbursement program for eligible employees after six months of service.
• Recognition program for employee nominations.
• Employee referral bonus.
• Student Loan Repayment Assistance after six months of service.
• Consumer loan rate discount for employees.
• Vacation and sick time: More than two weeks’ vacation per year, 11 paid holidays, and 10 days of sick leave.

Other Information

• Hours Required: Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules. This position is 100% remote, with periodic on-site visits required.
• Travel Requirements: Up to 80% travel within assigned regions, with one administrative day per week allocated for training, meetings, and special projects.