• Lead post-sale customer introductions and kickoff • Create and maintain an onboarding tracker capturing: equipment shipping and delivery status, internet connectivity validation, SE assignment and configuration completion • Coordinate with Solutions Engineering to ensure configuration meets customer requirements • Confirm deployment milestones and validate time-to-first-value • Ensure successful onboarding sign-off • Continuously monitor defined customer health metrics including: platform usage and login activity, alert configuration and use case adoption, support ticket trends, feature requests and product feedback • Proactively identify risks and escalate when needed • Partner with SE, Support, and AE to resolve adoption gaps • Maintain an active dashboard of owned accounts and status • Conduct Quarterly Business Reviews (QBRs) on strategic accounts • Mitigate churn risks through structured engagement plans • Surface expansion signals including new site deployments, additional use cases, increased system utilization • Partner with Account Executives on renewal and expansion strategy • Solutions Engineering: Technical implementation and advanced configuration • Support: Issue resolution and ticket trends • Account Executives: Commercial expansion and contract ownership