• Lead multi-year robotics operational planning and ROI analysis • Define and maintain KBS’s robotics strategy • Partner with Commercial Team to assess market opportunities • Represent KBS’s robotics program to key clients and partners • Collaborate with senior leaders across Operations, Finance, and Sales • Oversee nationwide deployment and day-to-day operational management of KBS’s robotics fleet • Maintain strong OEM and robotics industry relationships • Develop scalable robotics deployment playbooks, training guides, and operational plans • Ensure fleet health, performance monitoring, and data-driven reporting • Set the standard for performance, efficiency, and service delivery within the robotics organization • Monitor and enforce compliance with all company policies and industry regulations • Build and lead a growing robotics operations team • Recruit, mentor, and retain top talent in robotics operations • Partner with HR to align hiring and development targets • Provide high-level guidance and mentorship to the robotics team • Partner with Operations and Sales to design change management frameworks • Partner with Operations leadership to execute training and adoption programs at scale • Develop customer service and account management plans