• As our Business Process Analyst, you will be an expert in client service processes. • You will work with various applications, including our agency management system and related platforms. • You will work closely with the Business Process team and will lead specific projects related to the development and implementation of new processes and systems. • You will design and implement solutions that maximize efficiency by seamlessly connecting people to resources needed to execute within their roles. • Participating in regional workgroups to define requirements, redesign, and implement best-in-class business processes, workflows and data standards. • Document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference. • Collaborate with national and regional resources and other stakeholders to identify problems and suggest solutions through developing creative and scalable ways to solve organizational challenges.