• Supervise and support the Accounts Receivable team in daily operations, including billing, collections, and cash application. • Monitor AR aging reports and work with Collections Specialists to ensure prompt follow-up and resolution of past-due accounts. • Oversee customer invoicing processes to ensure accuracy and compliance with company policies. • Handle customer escalations professionally, partnering with internal teams to resolve payment or billing issues. • Perform and review complex account reconciliations and adjustments. • Assist in the development and implementation of AR documentation, policies, and procedures to enhance efficiency and accuracy. • Generate and analyze AR reports to provide insights on collection trends, DSO, and cash flow. • Support month-end and year-end closing processes, ensuring timely and accurate reporting. • Coach and mentor team members including but not limited to identifying areas for growth and training. • Collaborate with the AR Manager on process improvement initiatives and system enhancements.