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Role Description

This role involves leading complex health system transitions that set new clients up for success.

• Manage client-facing migration projects for health system clients with complex domestic tiering and custom provider networks, ensuring accurate execution with minimal disruption.
• Work closely with Account Managers as a strategic client-facing counterpart throughout the implementation lifecycle.
• Create, maintain, and manage group-level project plans specific to health system requirements including detailed timelines, key milestones, and dependencies.
• Lead collaboration across Solution Design, Business Analysis, Technology, Operations, and external partners to ensure all workstreams align.
• Drive timely resolution of scope changes, risks, issues, and dependencies while maintaining project momentum and client confidence.
• Facilitate status meetings and communicate progress, risks, and decisions clearly to internal teams and client stakeholders.
• Manage changes, enhancements, or expansions that arise during the project lifecycle while maintaining timelines and quality standards.
• Deliver projects on time, within scope, and aligned with client expectations while meeting organizational quality standards.

Qualifications

• Bachelor's degree in business, healthcare administration, project management, or related field, or equivalent experience
• 8+ years project management experience in healthcare industry
• Direct experience supporting health system clients, custom networks, or tiered benefit designs required
• Proven track record managing complex, client-facing implementation projects
• Strong understanding of health system operations, provider networks, and tiered benefit designs
• Experience managing highly customized client implementations
• Proficiency with project management tools and methodologies (PMP preferred)
• Knowledge of claims platform and digital experience implementations
• Demonstrated expertise in risk management and problem-solving within complex project environments

Benefits

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health