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Role Description

We are looking for a Collections Supervisor who brings energy, empathy, and accountability to revenue cycle performance. In this role, you will lead a high-impact collections team, strengthen processes, and help ensure timely, accurate reimbursement. You will balance results with people-first leadership while supporting specialty pharmacy and infusion services that make a real difference for patients.

• Deliver strong collections outcomes by managing an assigned book of business and meeting or exceeding performance goals.
• Build a consistent, efficient operation by designing clear workflows, performance standards, and quality measures.
• Develop and support a skilled team through thoughtful hiring, onboarding, coaching, and ongoing development.
• Ensure productivity, compliance, and accuracy by monitoring results, auditing performance, and addressing gaps early.
• Improve processes by identifying issues, evaluating options, and implementing practical solutions.
• Maintain clear, respectful communication with internal partners, payers, and vendors to resolve issues and reduce delays.
• Keep policies and procedures current so the team has clear guidance and confidence in their work.
• Manage multiple priorities and short deadlines while staying organized and focused on outcomes.

Qualifications

• Minimum of 3 years of experience in healthcare billing, collections, or patient business services, including at least 1 year in a lead or supervisory role.
• Working knowledge of Medicare billing rules and third-party payer requirements.
• Strong leadership skills with the ability to motivate, coach, and guide teams toward shared goals.
• Ability to analyze data, solve problems, and make sound decisions.
• Proficiency with Microsoft Excel and comfort working with performance metrics.
• Ability to handle sensitive information with professionalism and confidentiality.

Requirements

• Bachelor’s degree in Healthcare Administration, Finance, or a related field.
• Experience supporting specialty pharmacy, infusion, or hospital-based revenue cycle operations.
• Familiarity with systems such as CPR+, HCN, or CareTend.
• Experience partnering across departments to drive operational improvements.

Benefits

• Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.

Company Description

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.