This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Solutions Architect at Pipe17, you will be responsible for designing and delivering tailored solutions to meet the unique needs of our customers. This customer-facing role requires not only deep technical expertise but also exceptional communication skills.

• Collaborate directly with clients to understand their business challenges
• Present effective solutions and guide them through the implementation process
• Serve as the key point of contact for customers throughout their journey
• Ensure alignment between customer requirements and our solutions
• Onboard new customers by understanding their use cases and configuring Pipe17
• Ensure smooth integration of sales channels, ERPs, WMS, and 3PLs
• Eliminate fragmented channels, manual processes, and operational blind spots
• Focus on helping customers grow their businesses without technology problems
• Utilize AI tooling for work or personal use, or be willing to learn

Qualifications

• Empathetic and able to understand customer perspectives
• Ability to prioritize and say no to customers when necessary
• Self-starter with strong communication skills (written and verbal)
• Experience in the e-commerce space (e.g., Shopify, Big Commerce, Woo Commerce)
• Familiarity with B2B sales platforms, point-of-sale systems, ERPs, and 3PLs
• Experience with SaaS connectivity solutions (e.g., Dell Boomi, Workato, Zapier)

Requirements

• Own the customer as the single point of contact
• Define a success plan with deliverables
• Guide customers to leverage Pipe17 based on best practices
• Build in-depth customer relationships and understand their business goals
• Lead multiple projects during the implementation phase
• Translate business requirements into product use cases or technical requirements
• Configure Pipe17 products based on customer requirements
• Perform troubleshooting and development assistance
• Coach and educate customers to improve adoption of Pipe17
• Collaborate with internal stakeholders to complete customer goals
• Create and improve documentation for customers and partners
• Document onboarding steps for future reference

Benefits

• Competitive salary
• Great healthcare, dental, and vision coverage
• Retirement plan
• Pick your own equipment (Apple laptop + monitor combo)
• Unlimited vacation policy with a requirement to take at least 2 weeks off each year

Company Description

Pipe17 is a venture-funded software company headquartered in Seattle, WA with a significant presence in the San Francisco Bay Area. We provide an AI-native OrderOps platform that makes commerce operations effortless for brands and 3PLs.

• Connects sales channels, marketplaces, ERPs, WMS, and trading partners through one integration
• Automates order and inventory flows
• Delivers real-time visibility for proactive operations
• Helps companies scale omnichannel, onboard faster, protect margins, and reduce operational costs
• Backed by GLP Capital Partners, a leading investor in e-commerce logistics