• Analyze, recommend, and design end-to-end Amazon Connect architecture • Create and deliver technical proposals and presentations aligned to the Amazon Connect architecture roadmap • Document Amazon Connect architecture, including architectural decisions and design artifacts • Coordinate projects with vendors to expand and enhance business-critical systems • Assist in the initial design and development of new applications surrounding Amazon Connect • Define product requirements and create high-level specifications, ensuring feasibility, functionality, and integration with existing systems and platforms • Translate business needs into long-term technical solutions • Gain a comprehensive understanding of requirements and effectively communicate them to software design teams • Work independently to design and develop Amazon Connect products or major enhancements to existing platforms • Write, maintain, evaluate, and communicate software engineering design documents and interface control documents (ICDs) to customers and engineers • Design, develop, and maintain code using .NET, Java, React, and Terraform • Analyze and troubleshoot legacy code that may have limited documentation • Adhere to sound software engineering practices and programming standards • Collaborate closely with other Amazon Connect engineers to establish and maintain service work practices and programming standards • May lead an Amazon Connect focused development team in the design of highly complex software systems • Act as the Amazon Connect technical expert, addressing systems integration, compatibility, and multi-platform challenges • Ensure project completion from a technical architecture perspective • Perform feasibility analyses for potential future projects and present recommendations to management • Perform other duties and responsibilities as assigned