Zillow
Reimagining real estate to make it easier than ever to move from one home to the next.
Data Analyst, Employee Service Center
Location
California + 6 moreAll locations: California, Connecticut, New Jersey, New York, Maryland, Massachusetts, Washington
Posted
11 hours ago
Salary
$83.2K - $132.8K / year
Bachelor Degree3 yrs expEnglishService NowSQL
Job Description
• Own the ESC reporting cadence.
• Design, build, and maintain dashboards and recurring reports.
• Monitor core ESC performance metrics.
• Support capacity and workload data analysis.
• Analyze Workday transactions and HRSD workflows end-to-end.
• Conduct deep-dive investigations on recurring issues and bottlenecks.
• Partner with P&O on longer term workflow needs.
• Drive data-informed continuous improvement.
• Support ESC and enterprise backlogs with strong analytics.
• Partner on cross-functional programs and cyclical events.
• Protect and improve data quality.
• Communicate insights clearly and accessibly.
• Maintain confidentiality and integrity.
Job Requirements
- 3–5 years of experience in HR operations, shared services, workforce management, or data/analytics roles
- Hands-on experience using HR systems such as Workday and ticketing/workflow tools such as ServiceNow (or equivalents)
- Proficiency with data and reporting tools (e.g., Excel/Sheets, BI/dashboarding tools, SQL or similar) and comfort working with large data sets.
Benefits
- equity awards based on factors such as experience, performance and location.
