• Lead the Onboarding Journey: Take full technical ownership of the customer relationship immediately following the sale, moving them from initial setup to a fully operational production environment. • Architect Data Pipelines: Design and implement complex data ingestion strategies using Gravwell Ingesters, focusing on efficient normalization and parsing. • Detection Engineering: Collaborate with customer security teams to build, test, and deploy advanced queries and alerting logic to identify threats and system anomalies. • Systems Engineering: Provide expert-level guidance on Linux system tuning, storage optimization, and resource management to ensure Gravwell clusters perform at peak efficiency. • Mission Support: Act as the primary technical point of contact for complex troubleshooting, helping customers navigate deep-tier technical hurdles in their environments. • Develop Technical Tooling: Write custom shell scripts, utilities, and automation workflows to streamline deployment and data manipulation tasks. • Feedback Loop: Act as a conduit between the customer and our core Engineering team, translating real-world usage challenges into prioritized product features.