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Role Description

The Intake Specialist is responsible for fielding inquiries from potential clients and converting those inquiries into appointments. Key responsibilities include:

• Fielding inquiries from potential clients and answering questions about services
• Determining the appropriate client-clinician match and scheduling appointments
• Maintaining and updating a database of leads and following up with interested individuals
• Handling registrations, communications, and materials preparation for various services
• Supporting onboarding of new clinicians and creating/updating procedures (SOPs)
• Providing back-up for general office duties and miscellaneous tasks
• Abiding by ethical guidelines, including confidentiality and HIPAA compliance
• Proficient in Microsoft Office Suite and Google Suite or similar software
• Must be online and working during dedicated work hours if remote
• Other duties as assigned

Qualifications

• Associate’s Degree preferred
• Minimum of 2 years of relevant experience in Behavioral Health or Healthcare highly preferred
• Prior operations and group practice environment experience

Requirements

• Must have a dedicated workspace free from distractions if remote
• Confidentiality and a strong work ethic
• Outstanding customer service point-of-view
• Strong organizational skills and attention to detail
• Emotional maturity and natural collaboration
• Positive attitude and sense of humor
• Enhanced problem-solving skills and initiative in addressing administrative challenges
• Growth-minded
• Excellent verbal and written communication skills
• Experience with CPT codes and EHR systems
• Experience with accounts receivable
• Manual dexterity to operate office equipment
• May require long periods of sitting and standing
• Must have normal or corrected vision and be able to communicate verbally by phone or in person

Benefits

• Generous paid time off
• Holiday pay
• Health insurance
• 401(k) with employer match
• Other great benefits for eligible employees

Company Description

Clarity Counseling Center is a semiprivate practice focused on fostering an environment where play and connection are as important as data and results. We are committed to diversity, equity, and inclusion, ensuring all individuals feel valued and supported.

• Equal Opportunity Employer
• Committed to providing reasonable accommodations to qualified individuals with disabilities