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Cox Enterprises

For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.

Technical Customer Care Specialist I

Full TimeRemoteTeam 10,001+Since 1898H1B SponsorCompany SiteLinkedIn

Location

Kansas + 3 moreAll locations: Kansas, Missouri, Utah, Vermont

Posted

12 hours ago

Salary

$16 - $24 / hour

High School2 yrs expEnglishCloud

Job Description

• Provides technical customer support to ensure that all customers are satisfied with the products and services • Engages with customers to ensure understanding of product/service capabilities and operations • Trains customers in standard operational procedures and provides coaching/expertise to help resolve technical and procedural difficulties • Liaises with product, service delivery and other teams to help address unanticipated issues and situations • Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues • Will be responsible for routine customer questions relating to product usage within Xtime support • Provide support for technical issues relating to the Cox Automotive suite of products • Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards

Job Requirements

  • High School Diploma/GED
  • Generally, less than 2 years of experience
  • Ability to troubleshoot and document issues related to system performance and functionality
  • Excellent communication skills (Verbal and Written)
  • Strong problem-solving/troubleshooting skills
  • Strong interpersonal skills and attention to detail
  • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
  • Ability to work independently as a team to deliver on individual and business goals
  • Displays strong dependability and reliability (preferred)
  • Ability to handle multiple, competing priorities and deliver results in a fast-paced environment (preferred)
  • CRM case logging/Salesforce experience (preferred)
  • Experience with interaction distribution systems such as Genesys Pure Cloud (preferred)
  • Automotive industry knowledge (preferred)

Benefits

  • Employees are eligible to receive a minimum of sixteen hours of paid time off every month
  • Seven paid holidays throughout the calendar year
  • Additional paid time off in the form of bereavement leave
  • Time off to vote
  • Jury duty leave
  • Volunteer time off
  • Military leave
  • Parental leave
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))

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